We try our best to ensure a great trip for our travelers. We understand there are situations where customers cannot make their trips. In cases like these, you are welcome to transfer your account within a certain time frame from departure.
If you would like to proceed to cancel the full reservation, please refer to the following chart to determine if you will receive a refund.
The order payments for your Travel Package are refundable - ONLY if the Travel Package is canceled in writing (firstname.lastname@example.org) as follows:
|Time of Booking Date:||Cancel By Date:|
|150 or more days prior to Arrival Date*||30 days from ORDER date|
|120-149 days prior to Arrival Date*||14 days from ORDER date|
|96-119 days prior to Arrival Date*||72 hours from ORDER date|
|Less than 96 days prior to Arrival Date*||No cancellation permitted|
|*Arrival Date is the scheduled outbound flight date or the scheduled hotel check-in date. All such refunds will be assessed a cancellation charge of $150 plus any amounts paid or owed to third parties (i.e., amounts which JusTours is not entitled to a refund or must pay notwithstanding the cancellation).|
** ALL package Add-on/Activities are non-refundable unless otherwise noted **