I want to cancel my trip, what do I do?

We try our best to ensure a great trip for our travelers. We understand there are situations where customers cannot make their trips. In cases like these, you are welcome to transfer your reservation within a certain time frame from departure.

 In order to cancel your reservation, there is a two-step process:

1. Fill out the Cancel Request Form

2. Send an email to [e-mail] to complete the process. 

Your request will be processed within 72 hours of submission and receipt of the email. 

• Please make sure the information provided in the form reflects your Unity Travel account.
• Your cancellation request date will be based on when you complete & submit the above form.
• Telephone, email, web-chat, or cancellations by proxy (someone else, even if they paid) are not accepted.
• Your request will be processed within 72 hours of submission.
• More information about our Cancellation Policy, please visit:  https://www.unity.travel/terms-and-conditions/

***Products such as shuttles will NOT be refunded after the event. Even if they are not used over the duration of the weekend. All sales are final after the festival begins.***

Refund Request Date:	Cancel By Date:
Over 30 days prior to Arrival Date	Refundable with 20% cancellation fee
29 - 14 days prior to Arrival Date	Refundable with 30% cancellation fee
Less than 14 days prior to Arrival Date	No cancellation permitted - Transfer ONLY
Emergency 7-14 days prior to Arrival Date	Refundable with proof of emergency on a case by case basis. Tickets are nonrefundable. Transfer ONLY if proof is not provided.  35% cancellation fee applied
Emergency within 7 days prior to Arrival Date	Tickets are nonrefundable. Transfer ONLY if proof is not provided.
*Arrival Date is the first day you are scheduled to check in at your hotel.

**ALL package Add-on/Activities are non-refundable unless otherwise noted, i.e. shuttles, tickets, and camping**

Shuttles are final sale once the event begins, even if the passes are not used. Times are subject to change due to traffic, weather or other conditions that are out of our control, and all reasons mentioned do not constitute a refund.

All changes MUST be requested in writing from the email address associated with your Unity.Travel account.

*Different events and products have different cancellation\refund policies.  Always check the Main event page of the event you are inquiring about for cancellation and refund policies prior to sending your request.

Review the general Terms of Service here: https://www.unity.travel/terms-of-service