Reservations FAQ
- How do I change the name of someone in my group payment plan?
- How do I view & print my reservations details?
- How do I know if my travel package booking is confirmed? (unity edit required)
- What is a deposit? Is it refundable?
- Are security deposits (incidentals), resort & parking fees included?
- I want to cancel my trip, what do I do?
Festival Tickets FAQ
Hotels FAQ
- Can Everyone in my Payment Plan Stay in my Room?
- I called the hotel and they don't have my name in their reservations.
- What is a Hotel Takeover?
- How do I check-in to my hotel room?
- I called the hotel and they don’t have my name, why?
- The festival begins before my check in time, what do I do? (UNITY EDIT REQUIRED)
Solo-Traveler Program
Payment Plans
- How do I pay my remaining payments at once?
- Can I pay my next payment before the due date?
- When is the final date to pay before my plan is canceled?
- How does the payment plan billing process work?
- How do I edit my group member's email address?
- How do I add or change group members?
Order Changes
- I need to make a change to my Unity.Travel reservation. What do I do?
- How can I change information on my account?
- How can I change the name registered under an existing reservation?
- How can I add a new group member to an existing reservation?
- How can I add extra nights to an existing hotel reservation?
- Can I switch my hotel reservation from one Unity Travel hotel, to another one?
Cancellations & Refunds
- What is the Unity Travel cancellation & refund policy?
- How do I cancel my reservation and process a refund?
- Can I cancel my hotel reservation only, and keep the other products originally purchased?
- Can I cancel my festival tickets only, and keep the other products originally purchased?
- Can I cancel my shuttle passes only, and keep the other products originally purchased?