Reservations

Reservations FAQ

• How do I view & print my reservations details? (unity edit required)
• How do I know if my travel package booking is confirmed? (unity edit required)
• What is a deposit? Is it refundable? (unity edit required)
• Are security deposits (incidentals), resort & parking fees included?
• I want to cancel my trip, what do I do? (unity edit required)
• What if I lost my ID / passport before my trip?

Festival Tickets FAQ

• How do I confirm my festival tickets?
• When and where do I pick up my festival tickets?
• Can I pick up my festival ticket early?
• Can I upgrade my wristband? (UNITY EDIT REQUIRED)

Hotels FAQ

• How do I check-in to my hotel room?
• I called the hotel and they don’t have my name, why?
• How do I change the group leader?( UNITY EDIT REQUIRED)
• The festival begins before my check in time, what do I do? (UNITY EDIT REQUIRED)
• Why do I need to place a credit card on file with the hotel?
• Are security deposits, resort / parking fees & incidentals included?

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Solo-Traveler Program

• How are extra fees charged and paid for? (resort fee, parking fee, hotel Incidentals fee)
• Can I change my Solo-Traveler reservation type or room split variation?
• Can I change my roommates after they have been assigned by Unity Travel?
• How do I get matched with other Solo-Travelers?

Payment Plans

• When is the final date to pay before my plan is canceled?
• How does the payment plan billing process work?
• How do I edit my group member's email address?
• How do I add or change group members?
• How do I change the card on file for my payment plan?
• Can I stop or change the date/amount on my Payment Plan?

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Order Changes

• I need to make a change to my Unity.Travel reservation. What do I do?
• How can I change my personal contact info on an existing reservation?
• How can I change the name registred under an existing reservation?
• How can I add a new group member to an existing reservation?
• How can I add extra nights to an existing hotel reservation?
• Can I switch my hotel reservation from one Unity Travel hotel, to another one?

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Cancellations & Refunds

• What is the Unity Travel cancellation & refund policy? (unity edit required)
• How do I cancel my reservation and process a refund?
• How does the cancellation & refund process work? How long does it take?
• Can I cancel my hotel reservation only, and keep the other products originally purchased?
• Can I cancel my festival tickets only, and keep the other products originally purchased?
• Can I cancel my shuttle passes only, and keep the other products originally purchased?